WellFamilyContact
Write to us
We are here for your questions. We reply the same business day; for urgent safety matters use the SOS feature in the app.
Email
destek@wellfamily.app
Working hours
Weekdays09:00 – 18:00
Saturday10:00 – 14:00
SundayClosed
Frequently asked questions
How are caregivers verified?
Every caregiver profile goes through identity verification and reference checks; verified profiles carry a badge. A criminal record certificate is optional.
Is an appointment request paid?
No. Sending an appointment request is completely free; payment is taken only when the appointment is confirmed.
How are payments protected?
All payments are made in the app and held securely until the service is completed.
Which phones does the app support?
It works free of charge on all smartphones running iOS 15+ and Android 8+.